Challenge
A clinical research platform managing trial scheduling, procedures, and financials needed embedded analytics as part of their product offering. Their customers demanded self-service reporting but the engineering team lacked BI expertise.
Solution
Designed and integrated an enterprise-grade BI layer directly into the SaaS product using Looker Enterprise connected to BigQuery. Built a semantic data model covering trial workflows, patient scheduling, and financial metrics — enabling end-users to explore data without SQL knowledge.
Results
- Embedded analytics shipped as a premium product feature
- Self-service reporting for 100+ clinical research teams
- Reduced ad-hoc data requests to the engineering team by 70%